December 22, 2008
Business Problem
Possible Underlying Business Problem
Cause
Technical Cause
Business launches a strategic initiative late
Employees don’t receive communications that they should
Don’t have email accounts
Aren’t in the right distribution lists
Lack of automated distribution list management and self service fulfillment
Employee can’t fulfill a customer order
Employees don’t have access to resources
Accounts haven’t been provisioned to the systems they need
Aren’t member of the groups or roles they need
Lack of automated security group management and self service fulfillment
Leak of Customer Information
OR
stock affecting info
OR
Valuable data is destroyed
Employees have access to resources they shouldn’t
OR
Former employees still have access to resources
Permissions granted too liberally
Or
User accounts haven’t been terminated
Lack of automated security group management and self service fulfillment
AND
Lack of Automated deprovisioning
Customer Care Rep can’t find right person to whom they can escalate key customer problem
Employees can’t find accurate, up to date contact info for each other
Global address lists and other databases out of synch
Too many directories
No IDA tool to synchronize them
IDA tool hasn’t matched the identities
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