Business Problems and their Technical Roots
Business Problem
Possible Underlying Business Problem
Cause
Technical Cause
Business launches a strategic initiative late
Employees don’t receive communications that they should
Don’t have email accounts
Aren’t in the right distribution lists
Lack of automated distribution list management and self service fulfillment
Employee can’t fulfill a customer order
Employees don’t have access to resources
Accounts haven’t been provisioned to the systems they need
Aren’t member of the groups or roles they need
Business Problems VS Technical Problems
I like how you linked business problems to technic…
William Wagner - Sep 4, 2011
I like how you linked business problems to technical problems. I think they affect each other in a lot of ways. You always need to balance them so you can succeed.
Business Problems VS Technical Problems
A business problem is when employees can’t execute their job duties in an efficient fashion. In fact sometimes they are unable to complete the tasks at all. Business problems are especially costly when they directly affect customers. These problems can cause cash flowing into the company to be delayed as a customer waits to place an order, or to receive goods (and hence to pay), they can cause revenue to be lost as a customer temporarily takes their business to a competitor or a finds a substitute, sometimes this leads to customers forming new business relationships and loss of all future revenue from that customer. Non-customer affecting business problems may result in higher costs without affecting revenue. For example a problem on the job shop floor causes workers to put in overtime to complete customer jobs on time, raising costs without directly affecting the customer.