Business Problems and their Technical Roots
Business Problem Possible Underlying Business Problem Cause Technical Cause Business launches a strategic initiative late Employees don’t receive communications that they should Don’t have email accounts Aren’t in the right distribution lists Lack of automated distribution list management and self service fulfillment Employee can’t fulfill a customer order Employees don’t have access to resources Accounts haven’t been provisioned to the systems they need Aren’t member of the groups or roles they need