Business Problems and their Technical Roots
Business Problem
Possible Underlying Business Problem
Cause
Technical Cause
Business launches a strategic initiative late
Employees don’t receive communications that they should
Don’t have email accounts
Aren’t in the right distribution lists
Lack of automated distribution list management and self service fulfillment
Employee can’t fulfill a customer order
Employees don’t have access to resources
Accounts haven’t been provisioned to the systems they need
Aren’t member of the groups or roles they need